Lauren Sangster
1/5
This is a terrible nail salon. You would need to choose the right technician. The technician I had did a fill and a toe nail polish change. While she was doing the fill the nail was already lifting I asked her to fix it she said that she couldn't. I originally got my nails done in Washington DC a week before they barely needed a fill they were literally perfect and cost less to get a full set! I asked for natural almond shape she failed at that. I asked her to clean up my cuticle before filling she said she would with an attitude and failed to do that. I asked her to kindly do not speak over me or have a attitude because I am the customer and asking very politely to do things that should automatically come with the service. At the end of the service she did not pass me my shoes she didn't say thank you for your time nothing just walked away.
I then told the front desk and they gave me 5% off. I told them to have a conversation with her because she was very rude for no reason. Now currently 4 days later from the service I call the nail salon and complain about my nails lifting and falling off due to her putting so much acrylic and not fulfilling the request of natural nails. I explain I am on vacation in Italy which I take vacations every month and for $100 this is unnexceptable. They responded they wouldn't be able to do anything but for me to come back in even though I told them that I am on a 1-2 week vacation. They said we can't prove what you have been doing with your nails and if you're on vacation or not. Mind you I asked for a partial refund or something. He said the only thing he can do is if I come in within the 10 days I said can you put in the notes that I will not be back within that time because I complained that day as well. If I could I would go back becausw I live right down the street I would have no problem doing that but that is terrible customer service to say someone is lying about their nails and being on vacation lol I also offered to send pics of me being on vacation and my current nails she ruined. I got hung up on. I will not be returning and I hope they take better care of their customers cause this was a terrible first experience to say the least.
