Heejin Cho
1/5
I’ve been going to this nail salon for 2 years and can honestly say it’s not the best salon. I kept going because I wanted to be a loyal customer, but the quality of the work has declined significantly. My nails never used to pop off which is why I liked this salon. Every time I’ve gotten a set in the last 6 months, my nails pop off like crazy and gems fall off after a day or two. It’s a very stressful environment to be in as well. I always show the manicurist which design I want in a photo. She always says yes we have the material/color/technique for it. It never turns out to be close to the picture (I always spend at least 3-4 hours there because they have to redo my nails). The lady that does my nails, Sandy, had the nerve to yell me because she said I was making it too hard for her. What?! All I did was ask for a certain design (cat eye French tip) which she could’ve said no to. I had to ask that she remove the color and do a different design since she couldn’t accomplish the original design I asked for. I felt disrespected and as a person who works in customer service, I felt the quality of the service is poor. It’s been multiple times that I had this issue with her. Just a huge waste of time. I even had a herniated disk and alerted her about it. She didn’t have any sympathy for the fact that I had to sit for a long time which hurt my back a lot. I will be looking for new salons to go to. What a shame. I really love being a loyal customer.